Creating & delivering your value proposition : managing customer experience for profit / Cindy Barnes, Helen Blake, David Pinder.
By: Barnes, Cindy.
Contributor(s): Blake, Helen | Pinder, David.
Publisher: London ; Philadelphia : Kogan Page, 2009Description: xvi, 213 p. : ill. ; 24 cm.ISBN: 9780749455125; 0749455128.Other title: Creating and delivering your value proposition.Subject(s): Customer relations | Value | Value addedDDC classification: 658.8/12 Online resources: Contributor biographical information | Publisher description| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | HF5415.5 .B36823 (Browse shelf) | 1 | Available | 2000002106 |
Total holds: 0
Includes bibliographical references and index.
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