Customer care excellence : how to create an effective customer focus / Sarah Cook.
By: Cook, Sarah.
Publisher: London ; Philadelphia : Kogan Page, 2008Edition: 5th ed., Fully updated.Description: vi, 280 p. : ill. ; 24 cm.ISBN: 9780749450663; 0749450665.Subject(s): Customer relations | Customer services | Total quality managementDDC classification: 658.8/12 Online resources: Table of contents only | Contributor biographical information| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | HF5415.5 .C6635 (Browse shelf) | 1 | Available | 2000000064 |
Total holds: 0
Includes bibliographical references (p. [270-272]) and index.
There are no comments for this item.