| 000 -LEADER |
|---|
| fixed length control field |
01307cam a2200325 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
2007038701 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
DLC |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
070920s2008 enka b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2007038701 |
| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER |
|---|
| National bibliography number |
GBA777398 |
| Source |
bnb |
| 016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER |
|---|
| Record control number |
014016123 |
| Source |
Uk |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
9780749450663 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
0749450665 |
| 050 04 - CLASS MARK |
|---|
| Class Mark |
HF5415.5 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal author |
Cook, Sarah, |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer care excellence : |
| Subtitle |
how to create an effective customer focus / |
| 250 ## - EDITION |
|---|
| Edition statement |
5th ed., Fully updated. |
| 260 ## - PUBLICATION INFORMATION |
|---|
| Place of publication |
London ; |
| -- |
Philadelphia : |
| Publisher |
Kogan Page, |
| Date |
2008. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Physical description |
vi, 280 p. : |
| 650 #0 - SUBJECT HEADINGS |
|---|
| Subject term |
Customer relations. |
| 650 #0 - SUBJECT HEADINGS |
|---|
| Subject term |
Customer services. |
| 650 #0 - SUBJECT HEADINGS |
|---|
| Subject term |
Total quality management. |
| 856 41 - ONLINE RESOURCE |
|---|
| Uniform Resource Identifier |
http://www.loc.gov/catdir/enhancements/fy0835/2007038701-t.html |
| 856 42 - ONLINE RESOURCE |
|---|
| Uniform Resource Identifier |
http://www.loc.gov/catdir/enhancements/fy0835/2007038701-b.html |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (p. [270-272]) and index. |
