Cook, Sarah, 1955-
Customer care excellence : how to create an effective customer focus / Sarah Cook. - 5th ed., Fully updated. - London ; Philadelphia : Kogan Page, 2008. - vi, 280 p. : ill. ; 24 cm.
Includes bibliographical references (p. [270-272]) and index.
9780749450663 0749450665
2007038701
GBA777398 bnb
014016123 Uk
Customer relations.
Customer services.
Total quality management.
HF5415.5 / .C6635 2008
658.8/12
Customer care excellence : how to create an effective customer focus / Sarah Cook. - 5th ed., Fully updated. - London ; Philadelphia : Kogan Page, 2008. - vi, 280 p. : ill. ; 24 cm.
Includes bibliographical references (p. [270-272]) and index.
9780749450663 0749450665
2007038701
GBA777398 bnb
014016123 Uk
Customer relations.
Customer services.
Total quality management.
HF5415.5 / .C6635 2008
658.8/12
