Flip the funnel : how to use existing customers to gain new ones / Joseph Jaffe.
By: Jaffe, Joseph.
Publisher: Hoboken, N.J. : John Wiley & Sons, c2010Description: xviii, 286 p. : ill. ; 24 cm.ISBN: 9780470487853; 0470487852.Subject(s): Customer relations | Business referrals | Customer servicesDDC classification: 658.8/72| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | HF5415.5 .J33 (Browse shelf) | 1 | Available | 2000001100 |
Total holds: 0
Includes bibliographical references and index.
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