SKOLKOVO Library

SKOLKOVO School of Management

Flip the funnel : (Record no. 648)

000 -LEADER
fixed length control field 01027cam a2200289 a 4500
001 - CONTROL NUMBER
control field cou140003076
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090827s2010 njua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2009035143
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBA9A6082
Source bnb
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER
Record control number 015408527
Source Uk
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9780470487853
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0470487852
050 04 - CLASS MARK
Class Mark HF5415.5
100 1# - MAIN ENTRY--PERSONAL NAME
Personal author Jaffe, Joseph,
245 10 - TITLE STATEMENT
Title Flip the funnel :
Subtitle how to use existing customers to gain new ones /
260 ## - PUBLICATION INFORMATION
Place of publication Hoboken, N.J. :
Publisher John Wiley & Sons,
Date c2010.
300 ## - PHYSICAL DESCRIPTION
Physical description xviii, 286 p. :
650 #0 - SUBJECT HEADINGS
Subject term Customer relations.
650 #0 - SUBJECT HEADINGS
Subject term Business referrals.
650 #0 - SUBJECT HEADINGS
Subject term Customer services.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent location Current location Shelving location Date acquired Source of acquisition Cost, normal purchase price Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type
        SKOLKOVO Library SKOLKOVO Library Shelves 2010-07-16 Coutts 18.77 HF5415.5 .J33 2000001100 2012-02-01 1 18.77 2010-07-16 Book