Jaffe, Joseph, 1970-
Flip the funnel : how to use existing customers to gain new ones / Joseph Jaffe. - Hoboken, N.J. : John Wiley & Sons, c2010. - xviii, 286 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780470487853 0470487852
2009035143
GBA9A6082 bnb
015408527 Uk
Customer relations.
Business referrals.
Customer services.
HF5415.5 / .J33 2010
658.8/72
Flip the funnel : how to use existing customers to gain new ones / Joseph Jaffe. - Hoboken, N.J. : John Wiley & Sons, c2010. - xviii, 286 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780470487853 0470487852
2009035143
GBA9A6082 bnb
015408527 Uk
Customer relations.
Business referrals.
Customer services.
HF5415.5 / .J33 2010
658.8/72
