Service management : operations, strategy, information technology.
By: Fitzsimmons, James A.
Contributor(s): Fitzsimmons, Mona J.
Series: McGraw-Hill/Irwin series operation management. Publisher: New York ; London : McGraw-Hill, 2008Edition: 6th ed., International ed. / James A. Fitzsimmons, Mona J. Fitzsimmons.Description: xvii, 537 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.).ISBN: 9780071263467; 0071263462.Subject(s): Service industries -- ManagementDDC classification: 658| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | HD9980.5 .F549 (Browse shelf) | 1 | Available | 2000000077 |
Total holds: 0
Previous ed.: 2006.
Includes bibliographical references and indexes.
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