Fitzsimmons, James A.
Service management : operations, strategy, information technology. - 6th ed., International ed. / James A. Fitzsimmons, Mona J. Fitzsimmons. - New York ; London : McGraw-Hill, 2008. - xvii, 537 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.) - McGraw-Hill/Irwin series operation management .
Previous ed.: 2006.
Includes bibliographical references and indexes.
9780071263467 0071263462
Service industries--Management.
HD9980.5 / .F549 2008
658
Service management : operations, strategy, information technology. - 6th ed., International ed. / James A. Fitzsimmons, Mona J. Fitzsimmons. - New York ; London : McGraw-Hill, 2008. - xvii, 537 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.) - McGraw-Hill/Irwin series operation management .
Previous ed.: 2006.
Includes bibliographical references and indexes.
9780071263467 0071263462
Service industries--Management.
HD9980.5 / .F549 2008
658
