Measure what matters to customers : using key predictive indicators / Ronald J. Baker.
By: Baker, Ronald J. (Ronald Joseph).
Publisher: Hoboken, N.J. : Chichester : Wiley ; John Wiley [distributor], c2006Description: xxii, 186 p. : ill., ports. ; 24 cm.ISBN: 9780471752943; 0471752940.Subject(s): Intellectual capital | Knowledge management | Success in businessDDC classification: 658.4'038Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Book | SKOLKOVO Library Shelves | HD53 .B353 (Browse shelf) | 1 | Available | 2000000746 |
Total holds: 0
Includes bibliographical references (p. 163-169) and index.
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