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SKOLKOVO School of Management

Measure what matters to customers : (Record no. 1236)

000 -LEADER
fixed length control field 00932cam a2200229 a 4500
001 - CONTROL NUMBER
control field 0471752940
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 060615s2006 njuac e b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9780471752943
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0471752940
050 04 - CLASS MARK
Class Mark HD53
100 1# - MAIN ENTRY--PERSONAL NAME
Personal author Baker, Ronald J.
245 10 - TITLE STATEMENT
Title Measure what matters to customers :
Subtitle using key predictive indicators /
260 ## - PUBLICATION INFORMATION
Place of publication Hoboken, N.J. :
Publisher Wiley ;
Place of publication Chichester :
Publisher John Wiley [distributor],
Date c2006.
300 ## - PHYSICAL DESCRIPTION
Physical description xxii, 186 p. :
650 #0 - SUBJECT HEADINGS
Subject term Intellectual capital.
650 #0 - SUBJECT HEADINGS
Subject term Knowledge management.
650 #0 - SUBJECT HEADINGS
Subject term Success in business.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 163-169) and index.
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent location Current location Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date last borrowed Copy number Cost, replacement price Price effective from Koha item type
        SKOLKOVO Library SKOLKOVO Library Shelves 2010-07-16 Coutts 38.58 1 HD53 .B353 2000000746 2013-04-01 2012-12-06 1 38.58 2010-07-16 Book