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Effective apology : mending fences, building bridges, and restoring trust / John Kador.

By: Kador, John.
Series: BK business book: Publisher: San Francisco. : Berrett-Koehler Publishers, 2009Edition: 1st ed.Description: 273 p. ; 22 cm.ISBN: 9781576759011; 1576759016.Subject(s): Corporate image | Apologizing | Corporations -- Public relations | Business communication | Crisis managementDDC classification: 659.2
Contents:
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
List(s) this item appears in: Self development
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Item type Current location Call number Copy number Status Date due Barcode Item holds
Book SKOLKOVO Library
Shelves 		HD59.2 .K34 (Browse shelf) 1 Available 2000000500
Total holds: 0

Includes bibliographical references (p. 243-251) and index.

The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.

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