| 000 -LEADER |
|---|
| fixed length control field |
01653cam a2200361 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
2009002120 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
DLC |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
090202s2009 cau b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2009002120 |
| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER |
|---|
| National bibliography number |
GBA930828 |
| Source |
bnb |
| 016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER |
|---|
| Record control number |
014937859 |
| Source |
Uk |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
9781576759011 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
1576759016 |
| 050 04 - CLASS MARK |
|---|
| Class Mark |
HD59.2 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal author |
Kador, John. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Effective apology : |
| Subtitle |
mending fences, building bridges, and restoring trust / |
| 250 ## - EDITION |
|---|
| Edition statement |
1st ed. |
| 260 ## - PUBLICATION INFORMATION |
|---|
| Place of publication |
San Francisco. : |
| Publisher |
Berrett-Koehler Publishers, |
| Date |
2009. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Physical description |
273 p. ; |
| 650 #0 - SUBJECT HEADINGS |
|---|
| Subject term |
Corporate image. |
| 650 #0 - SUBJECT HEADINGS |
|---|
| Subject term |
Apologizing. |
| 650 #0 - SUBJECT HEADINGS |
|---|
| Subject term |
Corporations |
| 650 #0 - SUBJECT HEADINGS |
|---|
| Subject term |
Business communication. |
| 650 #0 - SUBJECT HEADINGS |
|---|
| Subject term |
Crisis management. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (p. 243-251) and index. |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
BK business book. |
