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Empowered : unleash your employees, energize your customers, transform your business / Josh Bernoff, Ted Schadler.

By: Bernoff, Josh.
Contributor(s): Schadler, Ted.
Publisher: Boston, Mass. : Harvard Business Press, c2010Description: viii, 252 p. : ill. ; 25 cm.ISBN: 9781422155639; 1422155633.Subject(s): Technological innovations -- Management | Business enterprises -- Technological innovations | Customer services -- Technological innovations | Online social networks -- Economic aspectsDDC classification: 658.4/038 Other classification: 85.40
Contents:
Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered.
List(s) this item appears in: Books 2010 - 2013
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Item type Current location Call number Copy number Status Date due Barcode Item holds
Book SKOLKOVO Library
Shelves 		HD45 .B412 (Browse shelf) 1 Available 2000004034
Total holds: 0

Includes bibliographical references and indexes.

Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered.

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