Call center management on fast forward : succeeding in today's dynamic customer contact environment / Brad Cleveland.
By: Cleveland, Brad.
Contributor(s): Mayben, Julia.
Publisher: Colorado Springs, Colo. : ICMI, c2006Edition: Updated & expanded ed.Description: xxiii, 440 p. : ill. ; 23 cm.ISBN: 9781932558067; 1932558063.Other title: Call centre management on fast forward.Subject(s): Call centers -- ManagementDDC classification: 658.812| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | HE8788 .C55 (Browse shelf) | 1 | Available | 2000003870 |
Total holds: 0
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| HE735 .S76 Maritime economics / | HE7631 .C34 The death of distance : | HE8085 .P75 The privatisation of European telecommunications / | HE8788 .C55 Call center management on fast forward : | HE8788 .F58 The real-time contact center : | HE9764.76.S56 H47 Flying high in a competitive industry : | HE9774 .S44 Deregulation and competition : |
Previous ed. as by Brad Cleveland & Julia Mayben: Annapolis, Md. : Call Center Press, c1997.
Includes bibliographical references (p. 391-395) and index.
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