SKOLKOVO Library

SKOLKOVO School of Management

Call center management on fast forward : (Record no. 2486)

000 -LEADER
fixed length control field 01132nam a2200277 a 4500
001 - CONTROL NUMBER
control field 9781932558067
003 - CONTROL NUMBER IDENTIFIER
control field UK-RwCLS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20110725144250.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110725s2006 coua b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781932558067
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1932558063
040 ## - CATALOGING SOURCE
Original cataloging agency UK-RwCLS
Transcribing agency UK-RwCLS
050 04 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HE8788
Item number .C55 2006
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Cleveland, Brad.
245 10 - TITLE STATEMENT
Title Call center management on fast forward :
Remainder of title succeeding in today's dynamic customer contact environment /
Statement of responsibility, etc Brad Cleveland.
246 3# - VARYING FORM OF TITLE
Title proper/short title Call centre management on fast forward
250 ## - EDITION STATEMENT
Edition statement Updated & expanded ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Colorado Springs, Colo. :
Name of publisher, distributor, etc ICMI,
Date of publication, distribution, etc c2006.
300 ## - PHYSICAL DESCRIPTION
Extent xxiii, 440 p. :
Other physical details ill. ;
Dimensions 23 cm.
500 ## - GENERAL NOTE
General note Previous ed. as by Brad Cleveland & Julia Mayben: Annapolis, Md. : Call Center Press, c1997.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 391-395) and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Call centers
General subdivision Management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Mayben, Julia.
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Date checked out Copy number Cost, replacement price Price effective from Koha item type
        SKOLKOVO Library SKOLKOVO Library Shelves 2011-08-01 Coutts 1 HE8788 .C55 2000003870 2011-10-07 2011-08-31 1 26.10 2011-08-01 Book