Cleveland, Brad.
Call center management on fast forward : succeeding in today's dynamic customer contact environment / Call centre management on fast forward Brad Cleveland. - Updated & expanded ed. - Colorado Springs, Colo. : ICMI, c2006. - xxiii, 440 p. : ill. ; 23 cm.
Previous ed. as by Brad Cleveland & Julia Mayben: Annapolis, Md. : Call Center Press, c1997.
Includes bibliographical references (p. 391-395) and index.
9781932558067 1932558063
Call centers--Management.
HE8788 / .C55 2006
658.812
Call center management on fast forward : succeeding in today's dynamic customer contact environment / Call centre management on fast forward Brad Cleveland. - Updated & expanded ed. - Colorado Springs, Colo. : ICMI, c2006. - xxiii, 440 p. : ill. ; 23 cm.
Previous ed. as by Brad Cleveland & Julia Mayben: Annapolis, Md. : Call Center Press, c1997.
Includes bibliographical references (p. 391-395) and index.
9781932558067 1932558063
Call centers--Management.
HE8788 / .C55 2006
658.812
