Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV.
By: Denove, Chris.
Contributor(s): Power, James D.
Publisher: New York : Portfolio, 2006Description: xxi, 266 p. : ill. ; 22 cm.ISBN: 9781591841098; 1591841097.Subject(s): Consumer satisfaction | Marketing research | Customer relationsDDC classification: 658.8/343 Online resources: Table of contents only | Publisher description | Contributor biographical information| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | HF5415.335 .D46 (Browse shelf) | 1 | Available | 2000002128 |
Total holds: 0
Browsing SKOLKOVO Library Shelves , Shelving location: Shelves Close shelf browser
| HF5415.332.W66 S55 Women want more : | HF5415.332.Y66 Y37 Gen buY : | HF5415.335 .B37 Просто лучше : | HF5415.335 .D46 Satisfaction : | HF5415.335 .H553 How to measure customer satisfaction / | HF5415.5 .B3667 Сервис, ориентированный на бренд : | HF5415.5 .B36823 Creating & delivering your value proposition : |
Includes index.
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