Service management : operations, strategy, information technology.
By: Fitzsimmons, James A.
Contributor(s): Fitzsimmons, Mona J.
Series: McGraw-Hill/Irwin series operation management. Publisher: New York ; London : McGraw-Hill, 2008Edition: 6th ed., International ed. / James A. Fitzsimmons, Mona J. Fitzsimmons.Description: xvii, 537 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.).ISBN: 9780071263467; 0071263462.Subject(s): Service industries -- ManagementDDC classification: 658Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Book | SKOLKOVO Library Shelves | HD9980.5 .F549 (Browse shelf) | 1 | Available | 2000000077 |
Total holds: 0
Browsing SKOLKOVO Library Shelves , Shelving location: Shelves Close shelf browser
HD9940.S7 B33 Zara and her sisters : | HD9940.U4 L36 National capitalisms, global production networks : | HD9969.S6 R58 Путешествие футболки в мировой экономике : | HD9980.5 .F549 Service management : | HD9980.5 .F57 Interactive services marketing / | HD9980.5 .H358 The handbook of service industries / | HD9980.5 .J64 Service operations management : |
Previous ed.: 2006.
Includes bibliographical references and indexes.
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