Service leadership : the quest for competitive advantage / Svafa Grönfeldt , Judith Strother.
By: Grönfeldt, Svafa.
Contributor(s): Strother, Judith B.
Publisher: Thousand Oaks : SAGE Publications, c2006Description: xiii, 319 p. : ill. ; 26 cm.ISBN: 9781412913751; 1412913756.Subject(s): Customer services -- ManagementDDC classification: 658.8/12 Online resources: Table of contents only | Publisher description | Contributor biographical information| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | HF5415.5 .G756 (Browse shelf) | 1 | Available | 2000001474 |
Total holds: 0
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| HF5415.5 .F728 2012 Uncommon service : | HF5415.5 .G348 Great customer connections : | HF5415.5 .G743 CRM at the speed of light : | HF5415.5 .G756 Service leadership : | HF5415.5 .J33 Flip the funnel : | HF5415.5 .M3853 Managing customers through economic cycles / | HF5415.5 .R438 The loyalty effect : |
Includes bibliographical references (p. 283-298) and index.
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