| 000 -LEADER |
|---|
| fixed length control field |
01278cam a2200301 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
2005018321 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
DLC |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
050627s2006 caua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2005018321 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
9781412913751 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
1412913756 |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 04 - CLASS MARK |
|---|
| Class Mark |
HF5415.5 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal author |
Grönfeldt, Svafa. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Service leadership : |
| Subtitle |
the quest for competitive advantage / |
| 260 ## - PUBLICATION INFORMATION |
|---|
| Place of publication |
Thousand Oaks : |
| Publisher |
SAGE Publications, |
| Date |
c2006. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Physical description |
xiii, 319 p. : |
| 650 #0 - SUBJECT HEADINGS |
|---|
| Subject term |
Customer services |
| 700 1# - ADDED PERSONAL NAME |
|---|
| Added personal author |
Strother, Judith B. |
| 856 41 - ONLINE RESOURCE |
|---|
| Uniform Resource Identifier |
http://www.loc.gov/catdir/toc/ecip0515/2005018321.html |
| 856 42 - ONLINE RESOURCE |
|---|
| Uniform Resource Identifier |
http://www.loc.gov/catdir/enhancements/fy0658/2005018321-d.html |
| 856 42 - ONLINE RESOURCE |
|---|
| Uniform Resource Identifier |
http://www.loc.gov/catdir/enhancements/fy0734/2005018321-b.html |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (p. 283-298) and index. |
