Grönfeldt, Svafa.
Service leadership : the quest for competitive advantage / Svafa Grönfeldt , Judith Strother. - Thousand Oaks : SAGE Publications, c2006. - xiii, 319 p. : ill. ; 26 cm.
Includes bibliographical references (p. 283-298) and index.
9781412913751 1412913756
2005018321
Customer services--Management.
HF5415.5 / .G756 2006
658.8/12
Service leadership : the quest for competitive advantage / Svafa Grönfeldt , Judith Strother. - Thousand Oaks : SAGE Publications, c2006. - xiii, 319 p. : ill. ; 26 cm.
Includes bibliographical references (p. 283-298) and index.
9781412913751 1412913756
2005018321
Customer services--Management.
HF5415.5 / .G756 2006
658.8/12
