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Measure what matters to customers : using key predictive indicators / Ronald J. Baker.

By: Baker, Ronald J. (Ronald Joseph), 1962-.
Publisher: Hoboken, N.J. : Chichester : Wiley ; John Wiley [distributor], c2006Description: xxii, 186 p. : ill., ports. ; 24 cm.ISBN: 9780471752943; 0471752940.Subject(s): Intellectual capital | Knowledge management | Success in businessDDC classification: 658.4'038
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Item type Current location Call number Copy number Status Date due Barcode Item holds
Book SKOLKOVO Library
HD53 .B353 (Browse shelf) 1 Available 2000000746
Total holds: 0

Includes bibliographical references (p. 163-169) and index.

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