Measure what matters to customers : using key predictive indicators / Ronald J. Baker.
By: Baker, Ronald J. (Ronald Joseph).
Publisher: Hoboken, N.J. : Chichester : Wiley ; John Wiley [distributor], c2006Description: xxii, 186 p. : ill., ports. ; 24 cm.ISBN: 9780471752943; 0471752940.Subject(s): Intellectual capital | Knowledge management | Success in businessDDC classification: 658.4'038| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | HD53 .B353 (Browse shelf) | 1 | Available | 2000000746 |
Total holds: 0
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| HD50 .B73 The starfish and the spider : | HD50 .L84 The busy manager's guide to delegation / | HD53 Quick brainstorming activities for busy managers : | HD53 .B353 Measure what matters to customers : | HD53 .B476 Innovation and entrepreneurship / | HD53 .B568 The invisible edge : | HD53 .C49 The innovator's dilemma : |
Includes bibliographical references (p. 163-169) and index.
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