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Customer care excellence : how to create an effective customer focus / Sarah Cook.
by Cook, Sarah, 1955-. Edition: 5th ed., Fully updated.Publisher: London ; Philadelphia : Kogan Page, 2008Online access: Table of contents only | Contributor biographical information Availability: Items available for loan: SKOLKOVO Library [Call number: HF5415.5 .C6635] (1).
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Do the right thing : how dedicated employees create loyal customers and large profits / James F. Parker.
by Parker, James F. (James Francis), 1947-. Publisher: Upper Saddle River, N.J. : Wharton School Pub., c2008Online access: Table of contents only Availability: Items available for loan: SKOLKOVO Library [Call number: HE9803.S68 P37] (1).
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The experience economy : work is theatre & every business a stage / B. Joseph Pine II, James H. Gilmore.
by Pine, B. Joseph | Gilmore, James H, 1959-. Publisher: Boston, MA : Harvard Business School Press, c1999Availability: Items available for loan: SKOLKOVO Library [Call number: HF5415.15 .P56] (1).
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The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen.
by Christensen, Clayton M. Publisher: Boston, Mass. : Harvard Business School Press, c1997Availability: Items available for loan: SKOLKOVO Library [Call number: HD53 .C49 1997] (24). Checked out (1). Lost (3).
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Cram101 textbook outlines to accompany Services marketing : people, technology, strategy, Christopher H. Lovelock, Jochen Wirtz, 6th ed.
by Lovelock, Christopher H. Services marketing | Academic Internet Publishers (AIPI). Publisher: [S.l. : Academic Internet Publishers (AIPI)], c2010Other title: Outlines & highlights for Services marketing : people, technology, strategy by Christopher H. Lovelock, Jochen Wirtz.Availability: Items available for loan: SKOLKOVO Library [Call number: HF5415.13 .C73] (1).
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Service leadership : the quest for competitive advantage / Svafa Grönfeldt , Judith Strother.
by Grönfeldt, Svafa | Strother, Judith B. Publisher: Thousand Oaks : SAGE Publications, c2006Online access: Table of contents only | Publisher description | Contributor biographical information Availability: Items available for loan: SKOLKOVO Library [Call number: HF5415.5 .G756] (1).
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Strategic customer management : strategizing the sales organization / Nigel F. Piercy and Nikala Lane.
by Piercy, Nigel | Lane, Nikala. Publisher: Oxford ; New York : Oxford University Press, 2009Availability: Items available for loan: SKOLKOVO Library [Call number: HF5415 .P54] (1).
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How Toyota became #1 : leadership lessons from the world's greatest car company / David Magee.
by Magee, David, 1965-. Publisher: New York : Portfolio, 2007Other title: How Toyota became number one.Online access: Contributor biographical information | Publisher description | Table of contents Availability: Items available for loan: SKOLKOVO Library [Call number: HD9710.J34 T6528 2007] (1).
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Global private banking and wealth management : the new realities / David Maude.
by Maude, David. Publisher: Chichester, West Sussex, England ; Hoboken, N.J. : J. Wiley & Sons, c2006Online access: Table of contents only | Publisher description | Contributor biographical information Availability: Items available for loan: SKOLKOVO Library [Call number: HG1978 .M38 2006] (1).
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Поступай правильно : Как преданность работников приносит прибыль и постоянных клиентов / Джеймс Паркер.
by Джеймс Паркер, 1947-. Publisher: Москва : Символ-Плюс., c2008Online access: Table of contents only Availability: Items available for loan: SKOLKOVO Library [Call number: HE9803.S68 P37 2008] (1).
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Экономика впечатлений : Работа - это театр, а каждый бизнес - сцена / Б. Джозеф Пайн II, Джейс Х. Гилмор.
by Б. Джозеф Пайн | Джеймс Х. Гилмор, 1959-. Publisher: Москва : Вильямс, c2005Online access: Table of contents Availability: Items available for loan: SKOLKOVO Library [Call number: HF5415.15 .P56] (1). Lost (1).
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The real-time contact center : [strategies, tactics, and technologies for building a profitable service and sales operation] / Donna Fluss.
by Fluss, Donna. Publisher: New York : AMACOM, c2005Availability: Items available for loan: SKOLKOVO Library [Call number: HE8788 .F58] (1).
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Empowered : unleash your employees, energize your customers, transform your business / Josh Bernoff, Ted Schadler.
by Bernoff, Josh | Schadler, Ted. Publisher: Boston, Mass. : Harvard Business Press, c2010Availability: Items available for loan: SKOLKOVO Library [Call number: HD45 .B412] (1).
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Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss.
by Frei, Frances | Morriss, Anne. Publisher: Boston, Mass. : Harvard Business Review Press, c2012Availability: Items available for loan: SKOLKOVO Library [Call number: HF5415.5 .F728 2012] (1).
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Дилемма инноватора : Как из-за новых технологий погибают сильные компании / Клейтон М. Кристенсен.
by Кристенсен, Клейтон М. Edition: 1st HarperBusiness ed.Publisher: Москва : Альпина Паблишер, c2012Online access: Table of contents Availability: Items available for loan: SKOLKOVO Library [Call number: HD53 .C49 2000b] (1).
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