Do the right thing : how dedicated employees create loyal customers and large profits / James F. Parker.
By: Parker, James F. (James Francis).
Publisher: Upper Saddle River, N.J. : Wharton School Pub., c2008Description: ix, 263 p. : ill. ; 21 cm.ISBN: 9780132343343; 0132343347.Subject(s): Southwest Airlines Co. -- Management | Airlines -- United States -- Management | Customer relations -- United States | Customer services -- United StatesDDC classification: 387.7068/3 Online resources: Table of contents only| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | HE9803.S68 P37 (Browse shelf) | 1 | Available | 2000000890 |
Total holds: 0
Includes index.
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