Горячие поклонники : революционный подход к обслуживанию клиентов / Кен Бланшар, Шелдон Боулз, предисловие Харви Маккея.
By: Бланшар, Кен.
Contributor(s): Шелдон Боулз.
Publisher: Москва : Вильямс, 2007Description: 112 p. ; 22 cm.ISBN: 9785845912459 :.Subject(s): Customer servicesDDC classification: 658.8/12 Online resources: Publisher description | Contributor biographical informationItem type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
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Book | SKOLKOVO Library Shelves | Not Tagged | HF5415.5 .B528 (Browse shelf) | Available | 2000003510 |
Total holds: 0
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HF5415.5 .B3667 Сервис, ориентированный на бренд : | HF5415.5 .B36823 Creating & delivering your value proposition : | HF5415.5 .B375 2011 Beyond the familiar : | HF5415.5 .B528 Горячие поклонники : | HF5415.5 .B88 Customer relationship management : | HF5415.5 .C475 Open services innovation : | HF5415.5 .C6635 Customer care excellence : |
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