Employees first, customers second : turning conventional management upside down / Vineet Nayar.
By: Nayar, Vineet.
Publisher: Boston, Mass. : Harvard Business Press, c2010Description: viii, 198 p. ; 22 cm.ISBN: 9781422139066; 1422139069.Other title: Employees 1st.Subject(s): HCL Technologies -- Management -- Case studies | Management -- Employee participation | Corporate culture | Organizational change | Customer relationsDDC classification: 658.3/152
Contents:
Mirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding: renewing the cycle of change.
| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | HD5650 .N375 (Browse shelf) | 1 | Available | 2000004035 |
Total holds: 0
Includes bibliographical references (p. [187]-188) and index.
Mirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding: renewing the cycle of change.
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