Great customer connections : simple psychological techniques that guarantee exceptional service / Richard S. Gallagher.
By: Gallagher, Richard S.
Publisher: New York : AMACOM, c2006Description: xvi, 239 p. ; 24 cm.ISBN: 9780814473085; 0814473083.Subject(s): Customer services | Customer services -- Psychological aspects | Customer relations | Customer relations -- Psychological aspectsDDC classification: 658.812| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | HF5415.5 .G348 (Browse shelf) | 1 | Available | 2000002237 |
Total holds: 0
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| HF5415.5 .C475 Open services innovation : | HF5415.5 .C6635 Customer care excellence : | HF5415.5 .F728 2012 Uncommon service : | HF5415.5 .G348 Great customer connections : | HF5415.5 .G743 CRM at the speed of light : | HF5415.5 .G756 Service leadership : | HF5415.5 .J33 Flip the funnel : |
Includes bibliographical references (p. 227-229) and index.
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