SKOLKOVO Library

SKOLKOVO School of Management

Customer relationship management : (Record no. 393)

000 -LEADER
fixed length control field 00894cam a2200229 a 4500
001 - CONTROL NUMBER
control field 1856175227
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 080528s2009 enka e b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9781856175227
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 1856175227
050 04 - CLASS MARK
Class Mark HF5415.5
100 1# - MAIN ENTRY--PERSONAL NAME
Personal author Buttle, Francis.
245 10 - TITLE STATEMENT
Title Customer relationship management :
Subtitle concepts and technologies /
250 ## - EDITION
Edition statement 2nd ed.
260 ## - PUBLICATION INFORMATION
Place of publication Oxford :
Publisher Butterworth-Heinemann,
Date c2009.
300 ## - PHYSICAL DESCRIPTION
Physical description [xxi], 500 p. :
500 ## - GENERAL NOTE
General note Previous ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004.
650 #0 - SUBJECT HEADINGS
Subject term Customer relations
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent location Current location Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date last borrowed Copy number Cost, replacement price Price effective from Koha item type
        SKOLKOVO Library SKOLKOVO Library Shelves 2010-07-16 Coutts 29.80 1 HF5415.5 .B88 2000001575 2012-02-01 2011-01-18 1 29.80 2010-07-16 Book