Searls, Doc.
The intention economy : when customers take charge / Doc Searls. - Boston, Mass. : Harvard Business Review Press, c2012. - xiv, 302 p. ; 25 cm.
Includes bibliographical references and index.
9781422158524 (alk. paper) 1422158527 (alk. paper)
2011053277
Customer relations.
Customer services.
Consumers' preferences.
New products.
HF5415.5 / .S448 2012
658.8/342
The intention economy : when customers take charge / Doc Searls. - Boston, Mass. : Harvard Business Review Press, c2012. - xiv, 302 p. ; 25 cm.
Includes bibliographical references and index.
9781422158524 (alk. paper) 1422158527 (alk. paper)
2011053277
Customer relations.
Customer services.
Consumers' preferences.
New products.
HF5415.5 / .S448 2012
658.8/342