Carlzon, Jan.
Moments of truth / Jan Carlzon. - New York : Perennial Library, 1989, c1987. - xiii, 135 p. ; 21 cm.
Reprint, with new introd. Originally published: Cambridge, Mass. : Ballinger Pub. Co., c1987.
A moment of truth -- The Vingresor and Linjeflyg turnarounds -- The SAS turnaround -- Profession: leader -- Setting the strategy -- Flattening the pyramid -- Taking risks -- Communicating -- Boards and unions -- Measuring results -- Rewarding employees -- The second wave.
9780060915803 0060915803
88045644
Scandinavian Airlines System--Management.
Aeronautics, Commercial--Management.--Sweden
Airlines--Management.--Sweden
Management.
Corporate turnarounds--Management.
HE9860.S28 / C37 1989
387.7065485
Moments of truth / Jan Carlzon. - New York : Perennial Library, 1989, c1987. - xiii, 135 p. ; 21 cm.
Reprint, with new introd. Originally published: Cambridge, Mass. : Ballinger Pub. Co., c1987.
A moment of truth -- The Vingresor and Linjeflyg turnarounds -- The SAS turnaround -- Profession: leader -- Setting the strategy -- Flattening the pyramid -- Taking risks -- Communicating -- Boards and unions -- Measuring results -- Rewarding employees -- The second wave.
9780060915803 0060915803
88045644
Scandinavian Airlines System--Management.
Aeronautics, Commercial--Management.--Sweden
Airlines--Management.--Sweden
Management.
Corporate turnarounds--Management.
HE9860.S28 / C37 1989
387.7065485
