Moments of truth / Jan Carlzon.
By: Carlzon, Jan.
Publisher: New York : Perennial Library, 1989, c1987Description: xiii, 135 p. ; 21 cm.ISBN: 9780060915803; 0060915803.Subject(s): Scandinavian Airlines System -- Management | Aeronautics, Commercial -- Sweden -- Management | Airlines -- Sweden -- Management | Management | Corporate turnarounds -- ManagementDDC classification: 387.7065485
Contents:
A moment of truth -- The Vingresor and Linjeflyg turnarounds -- The SAS turnaround -- Profession: leader -- Setting the strategy -- Flattening the pyramid -- Taking risks -- Communicating -- Boards and unions -- Measuring results -- Rewarding employees -- The second wave.
| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | HE9860.S28 C37 (Browse shelf) | 1 | Available | 2000002115 |
Total holds: 0
Reprint, with new introd. Originally published: Cambridge, Mass. : Ballinger Pub. Co., c1987.
A moment of truth -- The Vingresor and Linjeflyg turnarounds -- The SAS turnaround -- Profession: leader -- Setting the strategy -- Flattening the pyramid -- Taking risks -- Communicating -- Boards and unions -- Measuring results -- Rewarding employees -- The second wave.
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