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| 005 | 20081006134813.0 | ||
| 008 | 080528s2009 enka e b 001 0 eng d | ||
| 020 | _a9781856175227 | ||
| 020 | _a1856175227 | ||
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_aHF5415.5 _b.B88 2008 |
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_a658.812 _222 |
| 100 | 1 | _aButtle, Francis. | |
| 245 | 1 | 0 |
_aCustomer relationship management : _bconcepts and technologies / _cFrancis Buttle. |
| 250 | _a2nd ed. | ||
| 260 |
_aOxford : _bButterworth-Heinemann, _cc2009. |
||
| 300 |
_a[xxi], 500 p. : _bill. ; _c25 cm. |
||
| 500 | _aPrevious ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004. | ||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 952 |
_w2010-07-16 _p2000001575 _v29.80 _r2012-02-01 _40 _eCoutts _00 _bSKOLKOVO _10 _oHF5415.5 .B88 _d2010-07-16 _t1 _70 _cSHE _g29.80 _yBK _s2011-01-18 _l1 _aSKOLKOVO |
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