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| 001 | 14101723 | ||
| 005 | 20060616084141.0 | ||
| 008 | 050909s2006 maua b 001 0 | ||
| 020 | _a9785976300330 | ||
| 020 | _a9781591397830 | ||
| 035 | _a(OCoLC)ocm61479545 | ||
| 040 |
_aDLC _cDLC _dBAKER _dC#P _dUKM _dDLC |
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| 042 | _apcc | ||
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_aHF5415.5 _b.R439 2006 |
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_a658.15/54 _222 |
| 100 | 1 |
_aРайхельд Фред. _91262 |
|
| 245 | 1 | 4 |
_aКнига о настоящей прибыли и реальном росте / _cФред Райхельд. |
| 260 |
_aМосква : _bПоколение, _c2007. |
||
| 300 |
_a256 p. : _bill. ; _c25 cm. |
||
| 650 | 0 |
_aCustomer relations. _9705 |
|
| 650 | 0 |
_aConsumer satisfaction. _91052 |
|
| 650 | 0 |
_aCustomer loyalty. _91263 |
|
| 650 | 0 |
_aEmployee motivation. _9299 |
|
| 650 | 0 |
_aEmployee loyalty. _91264 |
|
| 650 | 0 |
_aLeadership. _923 |
|
| 650 | 0 |
_aSuccess in business. _9169 |
|
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip0518/2005025733.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 952 |
_w2011-10-24 _p2000003506 _r2012-02-01 _40 _00 _bSKOLKOVO _10 _oHF5415.5 .R439 _d2011-10-24 _8NOTAG _70 _cSHE _2lcc _yBK _aSKOLKOVO |
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