000			01824cam a2200361 a 4500
001			2010012427
003			DLC
005			20110307105114.0
008			100419s2010 maua b 001 0 eng
010			_a 2010012427
015			_aGBB065493 _2bnb
016	7		_a015562714 _2Uk
020			_a9781422155639
020			_a1422155633
035			_a(OCoLC)ocn567155529
040			_aDLC _cDLC _dBTCTA _dUKM _dYDXCP _dC#P _dBWX _dCDX _dORX _dNLGGC _dSNK _dVP@ _dDLC
042			_apcc
050	0	4	_aHD45 _b.B412 2010
082	0	0	_a658.4/038 _222
084			_a85.40 _2bcl
100	1		_aBernoff, Josh.
245	1	0	_aEmpowered : _bunleash your employees, energize your customers, transform your business / _cJosh Bernoff, Ted Schadler.
260			_aBoston, Mass. : _bHarvard Business Press, _cc2010.
300			_aviii, 252 p. : _bill. ; _c25 cm.
504			_aIncludes bibliographical references and indexes.
505	0		_aWhy your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered.
650		0	_aTechnological innovations _xManagement.
650		0	_aBusiness enterprises _xTechnological innovations.
650		0	_aCustomer services _xTechnological innovations.
650		0	_aOnline social networks _xEconomic aspects.
700	1		_aSchadler, Ted.
999			_c2525 _d2525
952			_w2011-09-16 _p2000004034 _v20.74 _r2012-02-01 _40 _eCoutts _00 _bSKOLKOVO _10 _oHD45 .B412 _d2011-09-16 _t1 _70 _cSHE _yBK _aSKOLKOVO