| 000 | 01132nam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | 9781932558067 | ||
| 003 | UK-RwCLS | ||
| 005 | 20110725144250.0 | ||
| 008 | 110725s2006 coua b 001 0 eng d | ||
| 020 | _a9781932558067 | ||
| 020 | _a1932558063 | ||
| 040 |
_aUK-RwCLS _cUK-RwCLS |
||
| 050 | 0 | 4 |
_aHE8788 _b.C55 2006 |
| 082 | 0 | 4 |
_a658.812 _222 |
| 100 | 1 | _aCleveland, Brad. | |
| 245 | 1 | 0 |
_aCall center management on fast forward : _bsucceeding in today's dynamic customer contact environment / _cBrad Cleveland. |
| 246 | 3 | _aCall centre management on fast forward | |
| 250 | _aUpdated & expanded ed. | ||
| 260 |
_aColorado Springs, Colo. : _bICMI, _cc2006. |
||
| 300 |
_axxiii, 440 p. : _bill. ; _c23 cm. |
||
| 500 | _aPrevious ed. as by Brad Cleveland & Julia Mayben: Annapolis, Md. : Call Center Press, c1997. | ||
| 504 | _aIncludes bibliographical references (p. 391-395) and index. | ||
| 650 | 0 |
_aCall centers _xManagement. |
|
| 700 | 1 | _aMayben, Julia. | |
| 999 |
_c2486 _d2486 |
||
| 952 |
_w2011-08-01 _p2000003870 _v26.10 _r2011-10-07 _40 _eCoutts _00 _bSKOLKOVO _10 _oHE8788 .C55 _d2011-08-01 _t1 _70 _cSHE _yBK _s2011-08-31 _l1 _aSKOLKOVO |
||