000			01405cam a2200313 a 4500
001			ocm18779697
003			OCoLC
005			20100722103815.0
008			881101r19891987nyu 000 0 eng
010			_a 88045644
020			_a9780060915803
020			_a0060915803
040			_aDLC _cDLC _dXAV _dXDM _dNBZ _dBTCTA _dUK-RwCLS
043			_ae-sw---
050	0	4	_aHE9860.S28 _bC37 1989
082	0	0	_a387.7065485 _222
100	1		_aCarlzon, Jan.
245	1	0	_aMoments of truth / _cJan Carlzon.
260			_aNew York : _bPerennial Library, _c1989, c1987.
300			_axiii, 135 p. ; _c21 cm.
500			_aReprint, with new introd. Originally published: Cambridge, Mass. : Ballinger Pub. Co., c1987.
505	0		_aA moment of truth -- The Vingresor and Linjeflyg turnarounds -- The SAS turnaround -- Profession: leader -- Setting the strategy -- Flattening the pyramid -- Taking risks -- Communicating -- Boards and unions -- Measuring results -- Rewarding employees -- The second wave.
610	2	0	_aScandinavian Airlines System _xManagement.
650		0	_aAeronautics, Commercial _zSweden _xManagement.
650		0	_aAirlines _zSweden _xManagement.
650		0	_aManagement.
650		0	_aCorporate turnarounds _xManagement.
952			_w2010-08-09 _p2000002115 _v11.11 _r2012-02-01 _40 _eCoutts _00 _bSKOLKOVO _10 _oHE9860.S28 C37 _d2010-08-09 _t1 _70 _cSHE _g11.11 _yBK _aSKOLKOVO
999			_c2036 _d2036