| 000 | 01278cam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | 2005018321 | ||
| 003 | DLC | ||
| 005 | 20070725155151.0 | ||
| 008 | 050627s2006 caua b 001 0 eng | ||
| 010 | _a 2005018321 | ||
| 020 | _a9781412913751 | ||
| 020 | _a1412913756 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 4 |
_aHF5415.5 _b.G756 2006 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 | _aGrönfeldt, Svafa. | |
| 245 | 1 | 0 |
_aService leadership : _bthe quest for competitive advantage / _cSvafa Grönfeldt , Judith Strother. |
| 260 |
_aThousand Oaks : _bSAGE Publications, _cc2006. |
||
| 300 |
_axiii, 319 p. : _bill. ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references (p. 283-298) and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 700 | 1 | _aStrother, Judith B. | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0515/2005018321.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0658/2005018321-d.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0734/2005018321-b.html |
| 952 |
_w2010-07-16 _p2000001474 _v39.48 _r2012-02-01 _40 _eCoutts _00 _bSKOLKOVO _10 _oHF5415.5 .G756 _d2010-07-16 _t1 _70 _cSHE _g39.48 _yBK _aSKOLKOVO |
||
| 999 |
_c1636 _d1636 |
||