| 000 | 01570cam a2200337 a 4500 | ||
|---|---|---|---|
| 001 | 2008022313 | ||
| 003 | DLC | ||
| 005 | 20100318142644.0 | ||
| 008 | 080602s2008 maua b 001 0 eng | ||
| 010 | _a 2008022313 | ||
| 015 |
_aGBA8B2326 _2bnb |
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| 016 | 7 |
_a014760765 _2Uk |
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| 020 | _a9781422110232 | ||
| 020 | _a1422110230 | ||
| 040 |
_aDLC _cDLC _dBTCTA _dBAKER _dYDXCP _dUKM _dC#P _dBWX _dIXA _dDLC |
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| 050 | 0 | 4 |
_aHF5827.95 _b.H47 2008 |
| 082 | 0 | 0 |
_a659.1 _222 |
| 100 | 1 | _aHeskett, James L. | |
| 245 | 1 | 4 |
_aThe ownership quotient : _bputting the service profit chain to work for unbeatable competitive advantage / _cJames L. Heskett, W. Earl Sasser, Joe Wheeler. |
| 260 |
_aBoston, Mass. : _bHarvard Business Press, _cc2008. |
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| 300 |
_a225 p. : _bill. ; _c25 cm. |
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| 504 | _aIncludes bibliographical references (p. 209-214) and index. | ||
| 505 | 0 | _aIntroduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success. | |
| 650 | 0 | _aWord-of-mouth advertising. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aEmployee ownership. | |
| 700 | 1 | _aSasser, Earl W. | |
| 700 | 1 | _aWheeler, Joe. | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0819/2008022313.html |
| 952 |
_w2010-07-16 _p2000000497 _v16.30 _r2012-02-01 _40 _eCoutts _00 _bSKOLKOVO _10 _oHF5827.95 .H47 _d2010-07-16 _t1 _70 _cSHE _g16.30 _yBK _aSKOLKOVO |
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| 999 |
_c1408 _d1408 |
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