| 000 | 01016cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | cou00193489 | ||
| 005 | 20080606115959.0 | ||
| 008 | 080121s2008 enka b 001 0 eng d | ||
| 020 | _a9780750687119 | ||
| 020 | _a0750687118 | ||
| 040 |
_aUK-RwCLS _dUK-RwCLS |
||
| 050 | 0 | 4 |
_aHF5415.129 _b.W55 2008 |
| 082 | 0 | 4 |
_a658.8 _222 |
| 100 | 1 |
_aWilson, Hugh, _d1962- |
|
| 245 | 1 | 4 |
_aThe multichannel challenge : _bintegrating customer experiences for profit / _cHugh Wilson, Rod Street and Lindsay Bruce. |
| 260 |
_aOxford ; _aBoston : _bButterworth-Heinemann, _c2008. |
||
| 300 |
_axxii, 218 p. : _bcol. ill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aMarketing channels. | |
| 650 | 0 | _aMultichannel communication. | |
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aStreet, Rod. | |
| 700 | 1 | _aBruce, Lindsay. | |
| 952 |
_w2010-07-16 _p2000001556 _v29.80 _r2012-02-01 _40 _eCoutts _00 _bSKOLKOVO _10 _oHF5415.129 .W55 _d2010-07-16 _t1 _70 _cSHE _g29.80 _yBK _aSKOLKOVO |
||
| 999 |
_c1283 _d1283 |
||