| 000 | 00932cam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | 0471752940 | ||
| 008 | 060615s2006 njuac e b 001 0 eng d | ||
| 020 | _a9780471752943 | ||
| 020 | _a0471752940 | ||
| 040 | _aStDuBDS | ||
| 050 | 0 | 4 |
_aHD53 _b.B353 2006 |
| 082 | 0 | 4 |
_a658.4'038 _222 |
| 100 | 1 |
_aBaker, Ronald J. _q(Ronald Joseph), _d1962- |
|
| 245 | 1 | 0 |
_aMeasure what matters to customers : _busing key predictive indicators / _cRonald J. Baker. |
| 260 |
_aHoboken, N.J. : _bWiley ; _aChichester : _bJohn Wiley [distributor], _cc2006. |
||
| 300 |
_axxii, 186 p. : _bill., ports. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 163-169) and index. | ||
| 650 | 0 | _aIntellectual capital. | |
| 650 | 0 | _aKnowledge management. | |
| 650 | 0 | _aSuccess in business. | |
| 952 |
_w2010-07-16 _p2000000746 _v38.58 _r2012-02-01 _40 _eCoutts _00 _bSKOLKOVO _10 _oHD53 .B353 _d2010-07-16 _t1 _70 _cSHE _g38.58 _yBK _aSKOLKOVO |
||
| 999 |
_c1236 _d1236 |
||