| 000 | 01006cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | 2009035153 | ||
| 003 | DLC | ||
| 005 | 20100619080736.0 | ||
| 008 | 090914s2010 flua b 001 0 eng | ||
| 010 | _a 2009035153 | ||
| 020 | _a9781420093308 | ||
| 020 | _a1420093304 | ||
| 040 |
_aDLC _cDLC _dBTCTA _dC#P _dYDXCP _dBWX _dCDX _dDLC |
||
| 050 | 0 | 4 |
_aHF5415.2 _b.R345 2010 |
| 082 | 0 | 0 |
_a658.8/3 _222 |
| 100 | 1 | _aReidenbach, R. Eric. | |
| 245 | 1 | 0 |
_aListening to the voice of the market : _bhow to increase market share and satisfy current customers / _cR. Eric Reidenbach. |
| 260 |
_aBoca Raton : _bCRC Press, _cc2010. |
||
| 300 |
_axi, 193 p. : _bill. ; _c25 cm. |
||
| 500 | _a"A Productivity Press book." | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aMarketing research. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 952 |
_w2010-07-16 _p2000000630 _v31.48 _r2012-02-01 _40 _eCoutts _00 _bSKOLKOVO _10 _oHF5415.2 .R345 _d2010-07-16 _t1 _70 _cSHE _g31.48 _yBK _aSKOLKOVO |
||
| 999 |
_c1093 _d1093 |
||