SKOLKOVO Library catalog › Results of search for '(su:{Call centers}) AND (su:{Management.})'

Your search returned 2 results.

	1.	Call center management on fast forward : succeeding in today's dynamic customer contact environment / Brad Cleveland. by Cleveland, Brad \| Mayben, Julia. Edition: Updated & expanded ed.Publisher: Colorado Springs, Colo. : ICMI, c2006Other title: Call centre management on fast forward.Availability: Items available for loan: SKOLKOVO Library [Call number: HE8788 .C55] (1).
	2.	The real-time contact center : [strategies, tactics, and technologies for building a profitable service and sales operation] / Donna Fluss. by Fluss, Donna. Publisher: New York : AMACOM, c2005Availability: Items available for loan: SKOLKOVO Library [Call number: HE8788 .F58] (1).

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