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Best practices in lean six sigma process improvement : a deeper look / Richard Schonberger.
by Schonberger, Richard. Publisher: Hoboken, N.J. : John Wiley & Sons, c2008Online access: Table of contents only | Publisher description | Contributor biographical information Availability: Items available for loan: SKOLKOVO Library [Call number: HD62.15 .S365] (1).
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Customer care excellence : how to create an effective customer focus / Sarah Cook.
by Cook, Sarah, 1955-. Edition: 5th ed., Fully updated.Publisher: London ; Philadelphia : Kogan Page, 2008Online access: Table of contents only | Contributor biographical information Availability: Items available for loan: SKOLKOVO Library [Call number: HF5415.5 .C6635] (1).
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The five most important questions you will ever ask about your organization / Peter F. Drucker ; [with] Jim Collins ... [et al.].
by Drucker, Peter F. (Peter Ferdinand), 1909-2005 | Collins, James C. (James Charles), 1958-. Edition: [New ed.].Publisher: [New York] : San Francisco : Leader to Leader Institute ; Jossey-Bass, c2008Online access: Publisher description | Table of contents only Availability: Items available for loan: SKOLKOVO Library [Call number: HD62.6 .D777] (1).
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A guide to lean six sigma management skills / Howard S. Gitlow.
by Gitlow, Howard S. Publisher: Boca Raton : CRC Press, c2009Availability: Items available for loan: SKOLKOVO Library [Call number: HD62.15 .G536] (1).
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Implementing Six Sigma and Lean : a practical guide to tools and techniques / Ron Basu.
by Basu, Ron. Publisher: Oxford : Butterworth-Heinemann, c2009Availability: Items available for loan: SKOLKOVO Library [Call number: HD62.15 .B37] (1).
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Leading the lean enterprise transformation / George Koenigsaecker.
by Koenigsaecker, George. Publisher: Boca Raton : CRC Press, c2009Online access: Publisher description | Contributor biographical information Availability: Items available for loan: SKOLKOVO Library [Call number: HD62.15 .K65] (1).
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Toyota kata : managing people for improvement, adaptiveness, and superior results / Mike Rother.
by Rother, Mike. Publisher: New York : McGraw Hill, c2010Availability: Items available for loan: SKOLKOVO Library [Call number: HD62.15 .R685] (1).
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Общее управление качество : личностные и организационные изменения / Хьюберт Рамперсад.
by Хьюберт Рамперсад. Publisher: Москва : Олимп-Бизнес, 2005Online access: Table of contents only Availability: Items available for loan: SKOLKOVO Library [Call number: HD62.15 .R3596] (1).
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The management and control of quality / James R. Evans, William M. Lindsay.
by Evans, James R. (James Robert), 1950- | Lindsay, William M. Edition: 4th ed.Publisher: Cincinnati, Ohio : South-Western College Pub., c1999Online access: Table of contents Availability: Items available for loan: SKOLKOVO Library [Call number: TS156 .E93 1999] (1).
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The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do / Subir Chowdhury.
by Chowdhury, Subir. Publisher: New York : Doubleday, 2005Online access: Contributor biographical information | Publisher description | Sample text Availability: Items available for loan: SKOLKOVO Library [Call number: HD62.15 .C486] (1). In transit (1).
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