SKOLKOVO Library

SKOLKOVO School of Management

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1.
Who's your Gladys? : how to turn even the most difficult customer into your biggest fan / Marilyn Suttle and Lori Jo Vest.

by Suttle, Marilyn | Vest, Lori Jo.

Publisher: New York : American Management Association, c2009Other title: Who is your Gladys?.Availability: Items available for loan: SKOLKOVO Library [Call number: HF5415.5 .S885] (1).
2.
How Toyota became #1 : leadership lessons from the world's greatest car company / David Magee.

by Magee, David, 1965-.

Publisher: New York : Portfolio, 2007Other title: How Toyota became number one.Online access: Contributor biographical information | Publisher description | Table of contents Availability: Items available for loan: SKOLKOVO Library [Call number: HD9710.J34 T6528 2007] (1).
3.
Fish! : a remarkable way to boost morale and improve results / Stephen C. Lundin, Harry Paul, and John Christensen ; [foreword by Ken Blanchard].

by Lundin, Stephen C, 1941- | Paul, Harry, 1950- | Christensen, John, 1959-.

Publisher: London : Hodder & Stoughton, 2011, c2000Availability: Items available for loan: SKOLKOVO Library [Call number: HF5549.5.M63 L86] (1).