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Inspire! : how to keep your customers when your competitors can't / Jim Champy.

By: Champy, James, 1942-.
Publisher: Harlow : Financial Times Prentice Hall, c2009Description: 166 p. : ill. ; 22 cm.ISBN: 9780273727569; 0273727567.Subject(s): Customer relations -- Management | Customer relations -- Case studies | Customer loyalty | Authenticity (Philosophy)DDC classification: 658.812
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Book SKOLKOVO Library
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HF5415.525 .C43 (Browse shelf) 1 Available 2000000876
Total holds: 0

Includes index.

Original edition, entitled Inspire! : why customers come back, published: Upper Saddle River, NJ : FT Press, 2009.

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