How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall.
By: Hill, Nigel.
Contributor(s): Brierley, John | MacDougall, Rob.
Publisher: Aldershot : Gower, c2003Edition: 2nd ed.Description: viii, 151 p. : ill. ; 25 cm.ISBN: 9780566085956; 056608595X.Subject(s): Consumer satisfaction -- Research | Consumer satisfaction -- Evaluation | Market surveysDDC classification: 658.8343| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | HF5415.335 .H553 (Browse shelf) | 1 | Available | 2000001133 |
Total holds: 0
Browsing SKOLKOVO Library Shelves , Shelving location: Shelves Close shelf browser
| HF5415.332.Y66 Y37 Gen buY : | HF5415.335 .B37 Просто лучше : | HF5415.335 .D46 Satisfaction : | HF5415.335 .H553 How to measure customer satisfaction / | HF5415.5 .B3667 Сервис, ориентированный на бренд : | HF5415.5 .B36823 Creating & delivering your value proposition : | HF5415.5 .B375 2011 Beyond the familiar : |
Prev. ed.: 1999.
Includes web references.
Includes index.
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