Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss.
By: Frei, Frances.
Contributor(s): Morriss, Anne.
Publisher: Boston, Mass. : Harvard Business Review Press, c2012Description: p. cm.ISBN: 9781422133316 (alk. paper).Subject(s): Customer relations
| Customer services | Service industries -- ManagementDDC classification: 658.8/12
Contents:
Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | Not Tagged | HF5415.5 .F728 2012 (Browse shelf) | Available | 2000004246 |
Total holds: 0
Browsing SKOLKOVO Library Shelves , Shelving location: Shelves Close shelf browser
| HF5415.5 .B88 Customer relationship management : | HF5415.5 .C475 Open services innovation : | HF5415.5 .C6635 Customer care excellence : | HF5415.5 .F728 2012 Uncommon service : | HF5415.5 .G348 Great customer connections : | HF5415.5 .G743 CRM at the speed of light : | HF5415.5 .G756 Service leadership : |
Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
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