Кто увел моего клиента? : Выигрышные стратегии формирования и поддержания лояльности клиентов / Харви Томпсон.
By: Томпсон, Харви
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Publisher: Москва : Вильямс, c2005Description: xiv, 327 p. : ill. ; 24 cm.ISBN: 0131453564.Other title: Winning strategies for creating and sustaining customer loyalty.Subject(s): Customer loyalty | Customer relations | Consumer satisfactionDDC classification: 658.8/343
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | Not Tagged | HF5415.525 .T49 2004 (Browse shelf) | Available | 2000003922 |
Total holds: 0
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| HF5415.525 .H85 Набирая очки : | HF5415.525 .H86 Scoring points : | HF5415.525 .P37 Predicting market success : | HF5415.525 .T49 2004 Кто увел моего клиента? : | HF5415.55 .B53 The four steps to the epiphany : | HF5415.55 .G36 Up close & personal? : | HF5415.55 .K89 The connectors : |
Includes index.
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