Эффект лояльности : движущие силы экономического роста, прибыли и непреходящей ценности / Фредерих Ф. Райхельд, при участии Томаса Тила.
By: Фредерик Ф. Райхельд
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Contributor(s): Томас Тил.
Publisher: Москва : Вильямс, 2005Description: 384 p. : ill. ; 24 cm.ISBN: 9785845908506.Subject(s): Customer relations | Consumer satisfaction | Job satisfaction | Labor productivity | LoyaltyDDC classification: 658.4
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Book | SKOLKOVO Library Shelves | Not Tagged | HF5415.5 .R438 (Browse shelf) | Available | 2000003450 | ||
| Book | SKOLKOVO Library Shelves | Not Tagged | HF5415.5 .R438 (Browse shelf) | Available | 2000003422 |
Total holds: 0
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Includes bibliographical references and index.
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